As part of our ISO commitments, our complaint procedure aims to resolve your problem as quickly as possible.

At all stages of this process, we will endeavour to acknowledge receipt of your complaint or grievance on the day it is received and to provide a full response within a further 4 working days.

This procedure is designed to address problems that we have failed to resolve to your satisfaction, within the appropriate department.

STAGE 1

Initially your complaint should be addressed to compliance@sangfroidgroup.com. Your concerns will be fully investigated by the department, who will aim to respond fully within 28 working days.

Any and all reports submitted will be treated with complete confidentiality with the submitter maintaining full anonymity at all times.

STAGE 2

If you feel that your concern still remains unresolved having received the written response from Stage 2, please write to the Chief of Staff, enclosing all previous correspondence:

Chief of Staff
Sangfroid Group Ltd
The Generator Hub
Kings Wharf
Exeter
Devon
UK
EX2 4AN

The Chief of Staff will investigate your complaint in detail, the result of such investigation will be passed back to the relevant department manager to report to you in detail of any such findings and the proposed resolution to the situation.