At Sangfroid Group Limited, we care deeply about our clients and partners. Your feedback is essential to help us deliver services that meet, and exceed, your expectations. If something isn’t right, we want to make it right quickly and transparently.

At all stages of this process, we will:

• Acknowledge receipt of your feedback or complaint within 2 business days.
• Provide a full response within 10 business days, depending on the complexity of the issue.

This procedure is designed to address matters that have not been resolved to your satisfaction within the relevant department.

Stage 1 – Initial Submission

Please send your feedback or complaint to compliance@sangfroidgroup.com. Your concerns will be fully investigated by the appropriate department. We aim to provide a detailed response within 10 business days.

All reports will be treated with strict confidentiality, and you may choose to remain anonymous.

Stage 2 – Escalation

If you feel your concern remains unresolved after Stage 1, please escalate by writing to:

(Group Compliance & QHSE Manager)
Sangfroid Group LtdThe Generator Hub
Kings Wharf
Exeter
Devon
UK
EX2 4AN

The Group Compliance & QHSE Manager will conduct a detailed review and liaise with the relevant department manager. You will receive a comprehensive report outlining the findings and proposed resolution.